IsiKhokelo esiGqibeleleyo seetafile zeGumbi leHotele

Ihlabathi lokwamkela iindwendwe liqhuba inguqu yedijithali ngophuhliso lweeapps zehotele, iinketho zokungena ngeselula, izixhobo zombane ezilungele indalo, izibonelelo ezingaqhagamshelwanga, kunye nokunye.Inkqubela phambili yeTekhnoloji ikwabuyisela amava eendwendwe kwigumbi.Uninzi lweempawu ezinkulu ngoku zibonelela abahambi nge-tech-savvy kwaye bahlala besebenzisa itekhnoloji yehotele entsha, entsha: Izitshixo zegumbi leDijithali, izilawuli zemozulu ezisebenza ngelizwi, iiapps zenkonzo yegumbi, kunye neetafile zegumbi lehotele, ukukhankanya ezimbalwa.
Fumana yonke into oyifunayo malunga neetafile zegumbi lehotele
Ziziphi iitafile zegumbi lehotele?
Iihotele ezininzi zinika iindwendwe zabo iitafile zobuqu kwigumbi ukuze zisetyenziswe ngexesha lokuhlala kwazo.Ukusebenza okufana neetafile zasekhaya esiziqhelileyo, iitafile zegumbi lehotele zinika iindwendwe ukufikelela ngokukhawuleza kwizicelo eziluncedo, iinkonzo zehotele, ukutya kunye neenketho zokutyela, kunye nonxibelelwano olungenanxibelelwano nabasebenzi basehotele.Iipilisi zeendwendwe zingasetyenziselwa uku-odola inkonzo yegumbi, ukufikelela ngokukhawuleza "kwi-infotainment," ukuhlawulisa izixhobo, ukudibanisa kwiinkonzo zokusasaza, ukufumana iindawo zokutyela zendawo, ukwenza utshintsho ekubhukelweni, kunye nokunye okuninzi.

Kutheni kukho iitafile zegumbi lehotele?

Kunanini na ngaphambili, abahambi bacela kwaye balindele ukufikelela kubuchwepheshe obenza uhambo lwabo lube lula.Ngoku kaUPhando lwe-Travelport luka-2019 lwe-Global Digital Traveler, eyenze uhlolisiso kubantu abangama-23 000 abavela kumazwe angama-20, abakhenkethi babo bonke ubudala bafumanisa ukubaukuba “namava alungileyo edijithali”yayiyinxalenye ebalulekileyo yamava abo ohambo ngokubanzi.Iitafile zegumbi lehotele zinokunika iindwendwe zangaphakathi ukufikelela kwizinto ezahlukeneyo, iinkonzo, kunye nolwazi - kanye ezandleni zabo.

Ukwengeza kwiukuphucula amava yeendwendwe, iitafile zegumbi lehotele zinokunceda abanikazi behotele baphucule ukusebenza kweehotele.Ngetekhnoloji yanamhlanje yethebhulethi yegumbi, abaphathi beehotele banokusebenzela ukuphelisa inkcitho eyinkcitho, banciphise iindleko ezigqithisileyo zabasebenzi, kunye nokuphucula ukusebenza kakuhle kwehotele, okunokunceda ukonga isixa esikhulu sengeniso.Abanini hotele banokusebenza ngeetafile ezisegumbini ukuze kuncitshiswe iindleko ezingaphezulu ezinokuphinda zityalwe ehotele ukuze kuxhamle ipropati kunye nabasebenzi kwezinye iindawo.

Iitafile zegumbi lehotele zinokuwaphucula njani amava eendwendwe

Ngokutsho kweI-2018 i-JD Power eMntla Melika kunye ne-Hotel yoKwaneliseka kweeNdwendwe, Ukunika ithebhulethi yegumbi lehotele kwiindwendwe kwakhokelela ekunyuseni kwamanqaku angama-47 ekunelisekeni kweendwendwe.Ingxelo ibalele ukwanda kolwaneliseko kukukwazi kweendwendwe ukuhlala uqhagamshelwe kwaye ngokukhawuleza ufumane ulwazi olulufunayo.

Sidwelise 10 iindlela iitafile igumbi ehotele sele ukuphucula amava yeendwendwe ngezantsi.

1. Iitafile zegumbi lehotele zinokusebenzisana neeapps ukunika iinkonzo ezongezelelweyo kwiindwendwe: Ukuodola ukutya, ukwenza ubhukisho kwindawo yokutyela, ukucela inkonzo yegumbi, ukubhukisha amatikiti okutsala, kunye neminye imisebenzi eluncedo.Nge11 ihotele yaseHoward eNew York, iindwendwe zifumana i-tablet engaphakathi kwigumbi elayishwe iiapps zenkonzo yegumbi, ustrimisho bhanyabhanya, nokunye.
2. Qhagamshela ngaphandle komthungo kwiiTV ezisebenza ngaphakathi kwigumbi kunye nezinye izixhobo ezinetafile yegumbi lehotele.Iitafile ezininzi zangaphakathi zivumela iindwendwe ukuba zingene ngokukhawuleza, ziphose, okanye zisasaze ukusuka kwizixhobo ezihambelanayo ezihlakaniphileyo ukuze ziqhagamshelane nolonwabo oluluthandayo naphi na.
3. Nika iindwendwe amandla okukhangela kwi-intanethi okanye ukukhangela i-intanethi ngaphandle kokunxibelelana ngezixhobo zabo.
4. Iipilisi ezininzi zivumela iindwendwe ukuba zihlaziye ukuhlala kwazo ehotele ukuze zongeze ubusuku obongezelelweyo, ukucela ukuphuma kade, ukongeza isidlo sakusasa sondwendwe, okanye olunye uhlaziyo olukhawulezayo.
5. Iindwendwe zinokufumana iimpendulo kwimibuzo malunga nokuhlala kwazo kunye nokufikelela ngokukhawuleza kwimigaqo-nkqubo yehotele kunye nolwazi olufana nolwazi lwendawo, iiyure zokusebenza, iinkcukacha zoqhagamshelwano, kunye nezinye iinkcukacha ezibalulekileyo zehotele.
6. Abahambi banokulungiselela i-adventure yabo edolophini ngokujonga uqikelelo lwemozulu kwithebhulethi yabo yegumbi lehotele.Iindwendwe zinokujonga kabini ukuba kufuneka zibambe iambrela okanye i-windbreaker phambi kokuba zitsibe kwi-elevator, zigcine uhambo olubuyela kwigumbi.
7. Iindwendwe zangaphakathi zingaqinisekisa izinto ezikhethwayo zokugcina indlu, izicelo ezikhethekileyo, kunye nokunxibelelana nolunye ulwazi kunye neqela.Ezinye iitafile zangaphakathi zivumela iindwendwe ukuba zicele ixesha elithile lenkonzo yokucima, zicele ukungaphazanyiswa, okanye zihlaziye iinkcukacha ezithile zeendwendwe ezifana nokungadibani nemiqamelo yeentsiba, iziqholo, okanye ezinye izinto ezifanayo.
8. Itekhnoloji yethebhulethi yangaphakathi kwigumbi inokunceda ukuphucula ukhuseleko lomzimba lweendwendwe ngonxibelelwano olungenanxibelelwano.Iipilisi zegumbi lehotele zinokudibanisa iindwendwe kwiinkonzo ezahlukeneyo, kunye nabasebenzi behotele, ngaphandle kwesidingo sokudibanisa ubuso nobuso nabasebenzi basehotele okanye ezinye iindwendwe.
9. Iitafile zinokunceda ukukhusela ukhuseleko lwedijithali lweendwendwe zasehotele.Ngethebhulethi yangaphakathi kwigumbi, akukho mfuneko yokuba iindwendwe ziqhagamshelane nezixhobo zobuqu kunye nolwazi olubuthathaka kwitekhnoloji yegumbi ngaphandle kokuba zifunwa.Abanini hotele banokuncedagcina iindwendwe zikhuselekile ngobuchwepheshe behotele obutsha.
10. Ukunikezela ngeendwendwe kwitekhnoloji yegumbi kongeza imvakalelo yobunewunewu kwindawo yabo yokuhlala ehotele, njengabakhenkethi abaninzi bale mihlanxulumanisa isiphelo esiphezulu kunye nobuchwepheshe obuphezulu.EIhotele yeCommonwealth, eBoston, iindwendwe zingangqengqa kwiilinen zamaTaliyane ezingeniswa kumazwe angaphandle ngelixa ziodola ishwamshwam ezinzulwini zobusuku kwitafile yegumbi lehotele.
    

    Iitafile zegumbi lehotele zinokuzuza njani kwimisebenzi yehotele

    Ukongeza ekuphuculeni amava eendwendwe, ukongeza iitafile zegumbi lehotele kumagumbi eendwendwe kunokunceda ukulungelelanisa imisebenzi emininzi yehotele kunye nokuphucula amava abasebenzi basehotele.

    • Khangela ukunqongophala kwabasebenzi.Ngeenketho zokungena kwidijithali, ukungena kwegumbi elingenazitshixo, kunye nezixhobo zokunxibelelana ngaphandle konxibelelwano, iitafile zinokuthatha imisebenzi emininzi enceda ukusebenza kwehotele.Itekhnoloji yethebhulethi inokuvumela umqeshwa omnye ukuba anxibelelane ngokukhawuleza neendwendwe ezininzi kwindawo enye, ukonga ixesha kunye nokunciphisa imfuno yabasebenzi abaninzi.Akukho nto inokuthatha indawoukuqesha abasebenzi abazinikeleyo ehoteleamalungu anentliziyo yokubuka iindwendwe, kunjalo.Kodwa iitafile zegumbi lehotele, nangona kunjalo, zinokunceda iqela labasebenzi abafutshane ukuba ligcine ixesha, kunye nokuvumela abaphathi behotele ukuba baxhume ngokukhawuleza xa uncedo lufuneka.
    • Yandisa inzuzo yehotele.Sebenzisa iitafile zegumbi lehotele ukukhuthaza iinkonzo zokutyela, iipakethe ze-spa, kunye nezinye iinkonzo kunye nezinto eziluncedo ezikhoyo ukuze kuthengwe iindwendwe.Zisa ingeniso yehotele eyongezelelweyongokulayisha amaphulo entengiso edijithali anomtsalane okanye iikhuphoni ezikhethekileyo zethebhulethi yeenkonzo zehotele.
    • Phucula intengiso yedijithali.Balekaihotele yokuthengisa yedijithaliamaphulo kunye neminikelo yokuthengisa kwiipilisi zeendwendwe ukuvavanya ukuthandwa kwazo.Ukulinganisa impendulo yomthengi wangaphakathi kwindlu ngaphambi kokuba utyale imali kwiphulo elikhulu lokuthengisa.
    • Ukuphelisa inkcitho eyilahleko.Iihotele zinokusebenzisa iitafile ezisegumbini ukunceda ukunciphisa okanye ukuphelisa iindleko ezingafunekiyo zokusebenza, ezinjengokushicilela.Thumela iindwendwe uhlaziyo ehotele, ulwazi isibonelelo, kunye neenkcukacha ugcino ngokusebenzisa-igumbi tablets ukugawula iphepha kunye neendleko zoshicilelo, kwakunye-igumbiihotele yokuthengisa isibambiso.
    • Zibandakanye neendwendwe.I-tablet yegumbi yinkqubo yonxibelelwano ekulula ukuyisebenzisa enekhono lokuiyelenqe kwaye ubandakanye iindwendwengokunikezela ngolwazi oluxabisekileyo nolufanelekileyo.
    • Yahlula-hlula izakhono zonxibelelwano.Phucula unxibelelwano phakathi kweendwendwe kunye nabasebenzi kwaye woyise imiqobo yolwimi ngokusebenzisa ithebhulethi yegumbi lehotele eguqulela ulwazi kwiilwimi ezininzi ezahlukeneyo.
    • Qhubeka nokhuphiswano.Hlala ukhuphisana neehotele ezinokuthelekiseka kwimarike yakho ngokubonelela iindwendwe ezifanayo, ukuba aziphezulu, amava edijithali.Ukuphendula kwiIngxelo ye-JD Power ye-2018,UJennifer Corwin, I-Associate Practice Lead ye-Global Travel and Hospitality Practice, yagqabaza, “Iminyaka yotyalo-mali oluyinkunzi kwiminikelo efana noomabonwakude bodidi oluphezulu kunye neetafile ezingaphakathi kwigumbi ziye zalushiya uphawu lwazo.”Iihotele ezijonge ukuhlala zikhuphisana kwishishini elihlala livela kufuneka zibeke iliso elibukhali kwiindlela zetekhnoloji zendawo.Ukungaphumeleli ukusungula itekhnoloji yeendwendwe kwigumbi ngesantya esifanayo nesakhoiseti compingatyhalela iindwendwe ezilindelekileyo kwiihotele ezinezixhobo eziphucuke ngakumbi kubuchwepheshe.
      

      Ukukhetha itafile yegumbi lehotele elungileyo kwipropathi yakho

      Njengezinye iinkqubo ezininzi zedijithali, uhlobo oluthile oluyilungele kakhulu ihotele nganye luya kwahluka ngokusekelwe kwiimfuno ezithile zepropati.Ngelixa iipropathi ezinkulu ezineenkonzo zokutyela zinokuzuza ngakumbi kwithebhulethi eneendlela ezibanzi zokuodola, ihotele enabasebenzi abancinci inokuxhamla ngakumbi kwinkqubo egxininise kakhulu kunxibelelwano olungenamthungo kunye nokuloga kwedatha.

      Phanda iinkqubo ezahlukeneyo zethebhulethi, funda uphononongo, kwaye ubuze oogxa babo kwiingcebiso zabo zetekhnoloji yeendwendwe kwigumbi.Khetha ithebhulethi eyilelwe ukuphucula iindawo apho ipropati yakho inokuxhamla kakhulu kuncedo lwedijithali.Jonga ithebhulethi eyilelwe ukudibanisa nePMS yehotele yakho, iRMS kunye nenkqubo yePOS, ukuba ikhona.

      Imibuzo ebuzwa rhoqo malunga neetafile zegumbi lehotele

      Ingaba iitafile zegumbi lehotele zisimahla?

      Iitafile zegumbi lehotele zidla ngokusimahla kusetyenziso lweendwendwe zangaphakathi.Ngelixa iodolo yenkonzo yegumbi, indawo yokutyela, iinkonzo ze-spa, okanye ukonwabisa kunokuza neendleko ezongezelelweyo, uninzi lweehotele lubandakanya ukusetyenziswa kwetafile yeendwendwe ezingaphakathi kwigumbi kumyinge wegumbi.

      Yintoni iteknoloji yethebhulethi yegumbi leendwendwe?

      Iihotele kwihlabathi jikelele zisebenzisa itekhnoloji yangaphakathi kwigumbi.Le teknoloji ivumela iindwendwe zehotele ukuba zifikelele ngokukhawuleza kwaye zilawule izixhobo ezingaphakathi kwigumbi, ukufikelela kwiinkonzo zoku-odola, ukunxibelelana nabasebenzi basehotele kunye nokunye - konke ukusuka kubutofotofo kunye nokhuseleko lwegumbi labo lehotele.Itekhnoloji yethebhulethi yehotele inika iindwendwe ukufikelela kwiinkonzo ezininzi ngokucofa isikrini.

      Ngaba iitafile zegumbi lasehotele zikhuselekile ukuba zingasetyenziswa?

      Uninzi, ukuba ayilulo lonke, iibrendi zetafile zehotele ziyazingca ngokukwazi kwabo ukukhusela ulwazi olubuthathaka kuzo zombini iihotele kunye neendwendwe zehotele.Iitafile zangaphakathi kwigumbi zikwanceda ukuthintela unxibelelwano phakathi kweendwendwe kunye nabasebenzi, ukukhuthaza impilo kunye nokhuseleko lweendwendwe.Iitafile zegumbi lehotele zinokubonelela ngendlela ekhawulezayo kubasebenzi basehotele ukunxibelelana neendwendwe ezininzi ngaxeshanye kwimeko kaxakeka.